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Order Issues

Kindly contact our sales rep via sales@ihemyi.com or from the Whatsapp Help button on your right. All our sales representative are available 6 days a week. Kindly, wait for a reply once you have made contact.

We are sincerely sorry if this ever happens, but there is no need for panic as we have a reputable return and refunds policy. Please see the returns and refund policy FAQ below.

Delivery

Due to some unplanned circumstances that may arise in rare cases, an order might be delayed. Once this happens, please contact us and we will find out why the order is being delayed. We usually deliver on or before the time we promised. Do not hesitate to track your order after a 1 day delay. 

Our shipping and delivery information can be found here. Kindly peruse through. 

Of course YES. Kindly visit  ihemyi.com/order-tracking to track your order. Please provide all the required information.

Returns & Refunds

Please Note:

  1. Items can only be returned if they are damaged upon delivery, quality standards are not met or when the wrong item is delivered.
  2. All complaints should be made 24 hours after receiving products.

Return, Exchange and Cancellation Policy:

We are absolutely confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. We understand, however, that every customer is unique and we are flexible to meet our customers’ particular needs. Customer satisfaction in our products and services is our number one priority. If you are not content with your purchase, please contact us with the form below as soon as possible.

All of our products are backed with our MONEY BACK GUARANTEE! If you are not totally satisfied, please contact us to receive a RETURN AUTHORIZATION NUMBER within 3 days upon arrival of your package. Upon us receiving the returned merchandise, you will be refunded your total amount within 24 hours.

Please fill the form at ihemyi.com/return-refund

An ihemyi Sales Representative will contact you and full details on how to return the products for your locality sent to you.

Of-course YES. But prices may vary. Please contact a sales rep with the help button to get more information on your specific request.

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Click one of our representatives below to chat on WhatsApp or send an email to sales@ihemyi.com

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